Welcome to Caredara™ (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our platform, including our website, mobile application, and services (collectively, the “Platform”), which connects seniors and their families (“Clients”) with personal support workers (PSWs), registered practical nurses (RPNs), and registered nurses (RNs) (“Practitioners”).

By accessing or using Caredara™, you agree to be bound by these Terms. If you do not agree, do not use our services.

User Eligibility

You must be:

• At least 18 years old and able to form a legally binding contract;
• A licensed healthcare provider (for Practitioners); or
• Authorized to procure care (for Clients or family members).

Nature of the Platform

Caredara™ is a marketplace. We:

• Connect Clients with Practitioners;
• Do not employ Practitioners directly;
• Do not guarantee any level of service beyond providing the platform.

User Accounts

Users must:

• Register and provide accurate, complete information;
• Maintain confidentiality of login credentials;
• Notify us immediately of unauthorized use.

Payments

• Clients pay Practitioners via the app. Caredara™ retains a 15% administrative fee, plus a 4% processing fee during the pilot.
• Practitioners receive payments gross of commission.
• No refunds once services are rendered unless required by law.

Cancellation Policy

• Cancellations made less than 12 hours before the scheduled visit may be charged a cancellation fee.
• Practitioners are expected to give at least 12 hours’ notice for cancellations.

Practitioner Standards

• Practitioners must maintain all required licenses and insurance (as applicable).
• Caredara™ reserves the right to remove practitioners who violate standards of care or platform guidelines.

Limitation of Liability

Caredara™ is not responsible for:

• Injury, loss, or damages from services performed by Practitioners;
• Misconduct by users;
• Delays or platform outages.

Termination

We may suspend or terminate accounts for any reason, including breach of these Terms, misuse of the platform, or illegal activity.

Modifications

We may update these Terms. Continued use of the Platform after changes means you accept the revised Terms.

Contact

Questions? Contact us at [email protected]