1. Overview
Caredara™ is committed to ensuring a positive and fair experience for all clients. This policy outlines the conditions under which clients may request a refund or receive a credit for services booked through the Caredara™ platform.
2. Eligibility for Refunds or Credits
- Service was cancelled by the practitioner without adequate notice
- Service was not delivered as scheduled (practitioner no-show)
- Client cancelled within the refund window (see Section 3)
- Service quality did not meet reasonable standards (requires review)
- Technical issues with the platform resulted in overcharges or double bookings
3. Cancellation and Refund Window
- Cancellations made at least 12 hours in advance: Full refund or 100% credit
- Cancellations made less than 12 hours in advance: 50% credit unless due to emergency (case by case)
- No refunds for cancellations made after the scheduled start time unless a platform or practitioner error occurred
4. Request Process
Step 1: Submit a request through the app or by emailing support@Caredara™.ca
Step 2: Include booking details, reason for refund/credit, and supporting evidence if applicable
Step 3: Caredara™ reviews the request within 2 business days
Step 4: Approved refunds will be processed to the original payment method within 5–7 business days
Step 5: Credits will be applied to the client’s account for future bookings
5. Practitioner Payment Impact
- Refunds due to client-initiated cancellations (within window) do not affect practitioner payout
- Refunds due to practitioner no-show or service quality issues may result in withheld payment pending investigation
6. Exceptions
- Emergency situations (e.g., hospitalization, natural disasters) may be reviewed for full credit or refund
- Repeat refund requests from the same user may trigger a review of account use or lead to restrictions
7. Contact and Support
For all refund or credit inquiries, please contact:
Email: [email protected]
Phone: 1-888-822-7398