Purpose
This policy outlines how payments are handled and how no-shows or late cancellations are managed to ensure fairness, transparency, and respect for both clients and practitioners.
Payment Policy
Payment Method
- A valid credit card is required to book services through Caredara™.
- Payment information is securely stored and does not need to be re-entered for future bookings.
When Payment Is Collected
- Clients are charged after the service is completed, based on the actual time worked.
- Charges include the care cost plus applicable administration and processing fees.
- Full pricing details are shown before booking and confirmed after the visit.
Failed or Declined Payments
- If a payment cannot be processed, Caredara™ will attempt to resolve the issue with the client.
- Future bookings may be paused until payment is successfully completed.
No-Show Policy
A no-show occurs when:
- The practitioner arrives at the scheduled location and the client is unavailable, or
- The service cannot proceed due to lack of access or communication from the client.
Client No-Show
- If a client is a no-show, the booking will be recorded as such.
- The client may be charged for a minimum service period to compensate the practitioner for their time and travel.
- Repeated no-shows may result in booking restrictions or account review.
Cancellation Policy
Client Cancellations
- Clients are encouraged to cancel or reschedule as early as possible.
- Cancellations made with reasonable notice may not incur a charge (greater than 1 hour).
- Late cancellations may be treated as a no-show and subject to fees.
(Specific timing thresholds may vary and are communicated during booking.)
Practitioner No-Show or Late Arrival
- Practitioners are expected to arrive on time and communicate delays.
- Practitioner no-shows or repeated late arrivals are reviewed and may result in corrective action, additional training, or removal from the platform.
Disputes and Support
- Clients who believe they were incorrectly charged should contact Caredara™ support.
- Each case is reviewed individually, taking into account communication records and circumstances.
- Caredara™ aims to resolve concerns fairly and promptly.
No Long-Term Commitment
- There are no contracts or minimum hours required to use Caredara™.
- Clients are not obligated to continue using the platform if they choose not to.
Policy Updates
- This policy may be updated as the platform evolves.
- The most current version will always be available through Caredara™.
Guiding Principle
Caredara™’s policies are designed to respect everyone’s time—protecting practitioners from unpaid work while giving clients flexibility and transparency.