1. Purpose
This protocol outlines the emergency procedures for seniors and their families using the Caredara™ platform. It ensures a clear response plan in the event of medical, safety, or care-related emergencies.
2. Types of Emergencies
- Medical emergencies (e.g., falls, chest pain, breathing difficulties)
- Missing client or unexpected absence
- Abuse or suspected abuse (physical, emotional, financial)
- Unsafe environment (e.g., fire hazard, lack of utilities)
- Practitioner-related concerns that endanger client safety
3. Immediate Response Actions
- Step 1: Call 911 immediately for medical or life-threatening emergencies.
- Step 2: Notify Caredara™ Support via the emergency contact line: [Insert Emergency Phone Number].
- Step 3: If the emergency is not life-threatening, contact support by:
- In-app emergency report form
- Email: support@Caredara™.ca
- Phone (non-emergency line): [Insert Number]
- Step 4: Provide the following information:
- Name of the client and location
- Description of the incident
- Actions already taken (e.g., 911 called)
4. Caredara™’s Response Procedure
- A support team member will log and triage the emergency within 30 minutes of notification.
- RN Supervisor or Manager will follow up with the client and/or family as needed.
- Emergency contacts listed on the client’s profile will be notified.
- A formal incident report will be created and reviewed by leadership.
5. Emergency Contact Information
Primary Emergency Contact Name: __________________________
Relationship to Client: _________________________________
Phone Number(s): ______________________________________
Email Address: ________________________________________
Secondary Contact (Optional): __________________________
6. Follow-Up
- RN may conduct a post-incident assessment if required.
- Client care plan may be updated based on the incident.
- Caredara™ may suspend or replace assigned practitioner if necessary.
- Caredara™ provides written confirmation of actions taken to the family (if permitted).